Returns & Exchanges
Can I exchange my item?
You can request an exchange for goods you have purchased on luxylondon.com up to 14 days after receiving your order. Just email firstname.lastname@example.org to request an exchange.
Can I get a refund?
You can request a refund for goods you have purchased on luxylondon.com up to 14 days after receiving your order. Just email email@example.com if you’d like to request a refund. We cannot refund items that are marked or show any signs of wear.
Please note that we can only offer exchanges on pre-order custom-made items.
Ready to return your order for an exchange or refund? Please email our returns manager for a form firstname.lastname@example.org
All postage costs are non-refundable and we do not currently offer pre-paid returns. We recommend sending your parcel back using a recorded service, so you can track it's journey back to the Luxy London Team.