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Returns & Exchanges

Can I exchange my item?

Yes.

You can request an exchange for goods you have purchased on luxylondon.com up to 14 days after receiving your order. Just email info@luxylondon.com to request an exchange.

Can I get a refund?

Yes.

You can request a refund for goods you have purchased on luxylondon.com up to 14 days after receiving your order. Just email info@luxylondon.com if you’d like to request a refund. We cannot refund items that are marked or show any signs of wear.

Please note that we can only offer exchanges on pre-order custom-made items.

Ready to return your order for an exchange or refund? Please email our returns manager for a form myorder@luxylondon.com 

All postage costs are non-refundable and we do not currently offer pre-paid returns. We recommend sending your parcel back using a recorded service, so you can track it's journey back to the Luxy London Team.